Shame on you Doubletree for allowing this property to fall into such disarray. Best part of our stay was the shuttle ride back to the airport and the friendly driver. (All of which was more cold than hot.) The manager for the restaurant and the hotel had not showed up to work by the time we checked out - however we were promised a phone call from Don by the front desk staff. The “hot breakfast buffet” at a whopping $22 a person featured powdered scrambled eggs, mostly undercooked bacon and sausage links with bone bits in it. It never got below 73 humid degrees in the room. The air conditioner wouldn’t turn on, only click when the buttons were pressed. The sink and bathtub in our room were clogged. The cushions of every sitting surface are stained. Every table surface is sticky, most likely wiped with a days dirty bar rag. The property is in need of a deep cleaning. Stuck in Philly with no luggage thanks to a flight cancellation, we skipped over the reputation-challenged Motel 6 for this well overpriced usually reputation-appropriate chain. We hope you will consider a return visit to our hotel the next time you are in the area so we can provide you with a much-improved stay. Thank you for sharing your feedback with us. We appreciate your acknowledgment of their efforts. We're glad the morning staff provided good service during your check-out process. Our team is committed to providing friendly and helpful service at all times, and we will address your feedback with our staff to ensure consistent customer service throughout the day. We apologize for any issues you encountered with the evening staff. We understand the importance of keeping our property up-to-date and well-maintained, and we will consider your comments as we plan for future improvements. We appreciate your feedback regarding the outdated rooms, lack of USB ports, and bathroom conditions. We strive to provide exceptional customer service and a comfortable stay for all our guests, and we regret that we fell short of your expectations. Safe Travels, Rob Dacey General Managerĭear Charlotte W, We apologize for any inconvenience or dissatisfaction you experienced during your stay. We hope to have the opportunity to restore your faith in our hotel in the future. We value your feedback as it helps us identify areas where we can make enhancements and improvements to provide a better guest experience.
#PHILADELPHIA PA HOTELS NEAR AIRPORT UPDATE#
We are constantly working to update and improve our property to provide a more pleasant experience for our guests. We appreciate your feedback about the outdated room and the discomfort you experienced due to the temperature. We understand the importance of efficient and timely service, and we will review your feedback to identify areas for improvement. We apologize for any inconvenience you experienced during the check-in process and with the shuttle service. We appreciate you bringing this to our attention and we will address it with our team to ensure such issues are not repeated. Our housekeeping team is dedicated to maintaining a high standard of cleanliness, and we regret that this was not reflected in your accommodations.
We apologize for any cleanliness issues you encountered in your room. We strive to provide a comfortable and enjoyable stay for all our guests, and it's disheartening to learn that we fell short of your expectations. Hotels near All-State Career School - Lester, PAĭear ivanacarter2023, We're sorry to hear about your disappointing experience during your recent stay.Hotels near Pennsylvania Institute of Technology.Hotels near Darby Transportation Center Station.Homewood Suites by Hilton in Philadelphia.Extended Stay America Hotels in Philadelphia.InterContinental (IHG) Hotels in Philadelphia.DoubleTree by Hilton Hotel Philadelphia Airport Pool.DoubleTree by Hilton Hotel Philadelphia Airport Rooms.DoubleTree by Hilton Hotel Philadelphia Airport Features.Hotels near DoubleTree by Hilton Hotel Philadelphia Airport.
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